How we treat each other

Be friendly and welcoming

• Listen with purpose and create space for others’ communication preferences.
• Ask yourself how you can make someone’s life easier.

Be patient

• Remember that people have varying communication styles and preferences.
• Recognise that not everyone is using their native language. Meaning and tone can be lost in translation.

Be thoughtful

• Think about how others will interpret your words. Aim for clear and productive communication.
• Remember that sometimes it is best to refrain from commenting.

Be respectful and inclusive

• Respect differences of opinion.
• Seek to understand and build bridges, not condemn or criticise.
• Make a conscious effort to include people who differ from you.

Be open and curious

• Assume good intent and interpret others’ statements or questions in good faith.
• Ask questions to understand, not denounce.
• Focus on continuous learning. Improve on what you already know, tackle new things, and ask others about their expertise.